Courtesy Clerk

Additional Considerations (if any):*

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle†and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Courtesy Clerk

Department: Grocery

FLSA: Non-Exempt

General Function:

Provides prompt, efficient and friendly customer service. Packages purchases and assists customers with delivery to their mode of transportation.

Core Competencies* Partnerships

• Growth mindset
  
• Results oriented
  
• Customer focused
  
• Professionalism
  

Reporting Relations:

Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Store Operations, Perishables, and Health Wellness Home, Service Managers

Positions that Report to you: None

Primary Duties and Responsibilities:* Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.

• miles and greets customers in a friendly manner, whether the encounter takes place in the employee�s designated department or elsewhere in the store.
  
• Makes an effort to learn customers� names and to address them by name whenever possible.
  
• Assists customers by: (examples include)
  

+ escorting them to the products they’re looking for

+ securing products that are out of reach

+ loading or unloading heavy items

+ making note of and passing along customer suggestions or requests

+ performing other tasks in every way possible to enhance the shopping

experience

• Answers the telephone promptly and provides friendly, helpful service to customers who call.
  
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
  
• Packages purchases.
  
• Cleans but not limited to registers, restrooms, break room; backroom, sweeps and mops the floor, and tends to supply needs.
  
• Assists customer in transporting purchases to their mode of transportation.
  
• Helps train new courtesy clerks.
  
• Checks prices on products.
  
• Pulls product forward on shelf.
  
• Brings carts in from parking lot and cart corral.
  
• Cleans can redemption area and empties the recycle bins, where applicable.
  
• Stocks, faces, rotates merchandise, cleans shelves, understands shelf tags, and knows location of merchandise in the store and also in the back room.
  
• Maintains supplies on front-end; i.e. paper/plastic sacks, receipt paper, etc.
  
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
  
• Adheres to company policies and individual store guidelines.
  
• Reports to work when scheduled and on time.
  

Secondary Duties and Responsibilities:* Assists in all departments as requested (within the wage and hour guidelines).

• Delivers product to customers (within the wage and hour guidelines).
  
• Shovels, salts, and sands walkways.
  
• Assists in other areas of store as needed.
  
• Performs other job related duties and special projects as required.
  

Knowledge, Skills, Abilities and Worker Characteristics:* Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.

• Ability to do simple addition and subtraction; copying figures, counting and recording.
  
• Must be able to understand and follow verbal or demonstrated instructions; writes identifying information request supplies orally or in
  

writing, increased contact with people.

Education and Experience:

No education or experience requirements.

Physical Requirements:* Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert up to 10 pounds of force constantly

to move objects.

• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
  
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
  

Working Conditions:

This position is exposed to noise, temperature extremes, dampness, dirt, and chemicals/solvents.

Equipment Used to Perform Job:

Tomra (bottle machines), window washing equipment, vacuum cleaner, power washer, brooms, delivery vehicle, phone, fax, copier, two wheeler, pallet jack, box cutter (within wage and hour guidelines).

Contacts:

Has daily contact with the general public and occasional contact with suppliers/vendors.

Are you ready to smile, apply today.