Convention Services

Title

Convention Services | Part-time

Hourly Wage

$16.48/hr.

Per union contract, increases scheduled at 3 months and 6 months.

Summary

The Convention Services role has a great understanding for event space needs and can comprehend detailed instructions. They will set up event spaces, take down and reset event spaces, and service the various events held at the DECC, such as conventions, sporting events, and entertainment within the DECC Facility.

Requirements and Competencies

• Must be able to respond quickly to requests for service and assistance.
  
• Able to comprehend detailed written instruction and use equipment and materials properly.
  
• Able to work independently and as a team, while maintaining a positive attitude.
  
• Able to move quickly throughout the complex when event(s) are in multiple areas of the facility.
  
• Able to adapt to frequent changes, delays, or unexpected events.
  
• Able to ensure a high level of customer service.
  
• Must have excellent organizational and time management skills.
  

Preferred Education and Experience

• High school diploma or general education degree (GED) is preferred.
  
• At least one year of customer service experience is preferred.
  
• One to three months of related experience and/or training, or equivalent combination of education and experience is preferred.
  
• Previous experience and/or training with lifting and moving items is preferred.
  

Job Duties (Reasonable accommodations may be made for individuals with disabilities.)

• Review detailed event sheets and follow procedures to ensure event areas are set up precisely, to the highest standards, as well as meeting the client�s expectations.
  
• Prepare, set up, and remove tables, chairs, and pipes and drapes for conventions, banquets, trade shows, meetings, and other events scheduled at the DECC.
  
• Assist DECC clients in the set-up of their events and provide courteous help and/or directions to guests, and vendors as needed.
  
• Respond quickly to requests for additional and unexpected room set ups and tasks as needed.
  
• Assist with facility cleaning and other related duties as needed.
  
• Additional duties as assigned.
  

Schedule

This position is part-time and hourly with a schedule based on DECC event needs. The hours scheduled will vary and may average 0-28 hours per week.

Uniform

The DECC will provide uniforms as determined by the current labor agreement.

Work Environment

Building Services employees are frequently exposed to various conditions including hot, cold, outdoor, indoor, wet and/or humid conditions. They are exposed to moving mechanical parts, chemicals, cleaners, equipment, and tools. The noise level in the work environment varies from quiet to extremely loud, around machinery, crowds, and concerts. The pace varies and Building Services needs to adapt quickly.

Physical Demands

This position requires walking and standing for long periods of time, and the ability to move quickly to different places. They need to use their hands frequently, and be able to see, hear, and speak often. They may be required to work at high heights, climb, crawl, or work in awkward or cramped positions. This position will often require stooping, kneeling, crouching, crawling, squatting, bending, and maneuvering. They must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds.

Travel Required

None

Supervisory Responsibilities

None

Additional Eligibility Requirements

• Must be 18 years of age or older.
  
• Successful completion of reference checks
  
• Successful completion of a background check
  

Successful completion of a drug test, if applicable

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Work Authorization/Security Clearance Requirements

The DECC uses USCIS Form I-9 to verify the identity and employment authorization of individuals hired for employment. On the form, an employee must attest to his or her employment authorization. The employee is required to present the DECC with acceptable documents evidencing identity and employment authorization at the time of hire. The DECC will examine the employment eligibility and identity document(s).

The list of acceptable documents can be provided by Human Resources.

Collective Bargaining Agreement

Please refer to the current Hourly Labor agreement between the Duluth Entertainment Convention Center (DECC) and the International Union of Operating Engineers, Local No. 70, AFL-CIO. The current agreement can be found at www.iuoe70.org

EEO Statement

The DECC is an Equal Opportunity Employer. In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualification and ability. The DECC does not discriminate in employment practices on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation or any other characteristic protected by law. The DECC will follow any state or local law that provides greater protection. This policy is neither exhaustive nor exclusive. The DECC is committed to taking all other actions necessary to ensure equal employment opportunity for persons with disabilities in accordance with the ADA and all other applicable laws.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.

FLSA Classification

Non-Exempt

Type of Position

Part-Time, Event-Driven

Type of Employment

Collective Bargaining Agreement

Department

Building Services

Reports to

Director of Building Services

Benefits:

• Free parking
  
• Employee wellbeing initiatives
  
• Monthly bus pass bus reimbursement program
  
• Public Employee Retirement Account (PERA) - Pension Plan - with employer match
  
• Optional Minnesota Deferred Compensation Plan
  
• Free Employee Assistance Program
  
• Paid Time Off
  
• More benefit details here: Benefits HERE
  

What is the DECC?

The Duluth Entertainment Convention Center (DECC) is a collection of ten venues hosting conventions, meetings, sports, arts, and entertainment right on the waters of Lake Superior in vibrant Canal Park. The DECC offers spectacular views of the Duluth Aerial Lift Bridge and excellent walkability.

Steps away from charming Canal Park and Downtown Duluth, guests enjoy shops, restaurants, and easy access to hotels. The Duluth Lakewalk and Bayfront Festival Park are just outside our doors.

Home to Duluth Superior Symphony Orchestra, the Minnesota Ballet, UMD Men’s and Women’s Bulldog Hockey, the Olympic gold-winning Duluth Curling Club, and the

William A. Irvin floating museum / Duluth Haunted Ship, the DECC is the heart of regional entertainment.

Our commitment to sustainability means that all the events we host bring economic and environmental benefits to our city.

Mission:

We host events, create experiences, and drive our regional economy.

Values:

• Hospitality
  
• Stewardship
  
• Fresh