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Serve as a point of contact for customers during the quote-to-order process, communicating updates and improving order conversion rates.·
Enter customer orders into ProShop and E2 systems, ensuring proper part number setup and consistent catalog maintenance.·
Manage customer PO revisions, including drawing updates, ship-to addresses, and quantity changes, ensuring all internal systems reflect changes accurately.·
Support continuous improvement of ERP quote workflows and quoting efficiency.·
Strong organizational and follow-through skills with the ability to manage multiple concurrent RFQs and order revisions·
Excellent written and verbal communication skills, including customer-facing interaction·
Proficiency with Microsoft Office Suite (Excel, Outlook, Word)·
Experience working with government or prime contractor customers in aerospace/defense·
Familiarity with ERP/MRP systems such as ProShop, E2, or similar·
Knowledge of ISO 9001 or AS9100 quality standards·
Exposure to government quoting, catalog pricing, or FAR/DFARS-related processes· Company paid employee medical, dental and vision insurance
· Retirement plan participation (eligibility required)
· Paid Sick Leave
· Paid Vacation
· Paid holidays
· Discretionary bonuses
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Must be a U.S. Citizen or lawful permanent resident (Green Card holder) in compliance with U.S. export control regulations (ITAR)·
Ability to learn internal ERP systems (ProShop and E2)·
Willingness to work extended hours as needed to meet critical deadlines·
Comfort working in a collaborative and cross-functional environmentThe above statements are intended to describe the general nature and level of work performed. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required. Management may modify or assign additional duties as needed.
To conform to US Government export regulations, the applicant must be a (i) US Citizen, (ii) lawful permanent resident of the U.S. (aka green card holder), (iii) protected individual as defined by U.S.C. 1324b(a)(3), or (iv) eligible to obtain the required authorizations from the U.S. Department of State.
MSM Industries is an Equal Opportunity Employer, employment with MSM Industries is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Job Type: Full-time
Pay: $65,000.00 - $80,000.00 per year
Benefits:
Work Location: In person
Yearly based
CA , United States Riverside, CA, United States
CA , United States Riverside, CA, United States