All candidates will be invited to interview based on the date the application is received. Applications may be on file for 12 months from the date received. Duplicate applications will not be considered.
The Motor Vehicle Administration (MVA) is seeking dynamic, progressive candidates with a focus on delivering premier customer service with innovative ideas and solutions for the position of Contact Center Representative (Customer Agent I).
This position will respond to customers in English and Spanish via phone and email inquiries regarding a variety of topics such as titling and registering vehicles, licensing, and monitoring drivers, issuing identification cards, licensing, and regulating vehicle related services.
Responsibilities include, but are not limited to:- Advising customers, either verbally or in writing information or procedure required for title, tag, or registration
- Responding to customers� inquiries from the public, branch offices, license agents, courts, attorneys, insurance companies resulting from visits to the branch office
- Accessing databases and software programs to obtain information and enter information
- Providing accurate answers concerning various MDOT MVA divisions
- Completing and printing of correspondence and forms such as Request for Lien letter (VR-56), Application for Substitute Plates Stickers (VR-9), Return Title/SIF Request
- Informing customers of various documents needed to process title and tag applications, liens, bill of sale, and other ownership documents
- Assessing Call Tracking System and Outlook emails
MDOT offers a generous and competitive benefits package.
You can learn about our amazing benefits here:
MDOT Benefits GuideQualifications
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Note: Applicants may substitute customer service work experience for the required education at a rate of one year of experience for one year of education.
Customer service must be the
primary function of your position in order to receive work experience credit.------------------------------
None
Salary
USD 36,436 - 55,653 /yearly
Yearly based
Location
MD , United States MD, United States
MD , United States MD, United States
