Concierge

Overview:

Born out of a partnership between Atria Senior Living and Related Companies, Coterie is a new luxury brand that re-imagines what senior living can be.

From stunning architecture and thoughtful design to state-of-the-art fitness facilities and curated culinary offerings, every aspect of life at Coterie is meant to support the individual - and community - in reaching new heights. We elevate wellness and strive to anticipate every need to offer a life more inspired.

Atria Senior Living’s Coterie brand has openings for individuals looking for a career with outstanding benefits, including:

• Paid holidays and PTO
  
• Community employees may receive annual anniversary rewards dependent on classification, starting at $500 for Full Time employees.
  
• Employees may be eligible to receive an Annual Scores Reward of $500 (Full Time) or $250 (Part Time) based on community survey results
  
• Benefits package also includes Health, Dental, Vision, and Life Insurance
  
• Retirement Savings Plan / 401(k) employer match
  
• Tuition reimbursement (U.S Based Communities)
  

As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance. Apply now!

Qualifications:

• High school diploma or general education degree (GED); or one (1) to three (3) years related experience
  
• Must be fully vaccinated and provide vaccination record card at time of hire.
  
• Basic First Aid and CPR certification where required.
  
• Must successfully complete all Atria specified training programs.
  
• Strong communication skills.
  
• Basic knowledge of computers and technology.
  
• Ability to effectively problem solve.
  
• Ability to work various schedules and shifts as needed.
  
• Ability to operate telephone, emergency call system, monitoring board or beeper, photocopier.
  

Responsibilities:

The Concierge ensures residents and guests experience five-star service at this luxury community. This individual is responsible for creating a warm and welcoming environment while serving as the single point of contact for all service requests.

Create a Welcoming & Caring First Impression

• Warmly welcome every resident and guest to the community.
  
• Handle all resident and guest interactions with the highest level of hospitality and professionalism.
  
• Become familiar with local businesses; provide directions to local staples or attractions and can provide personalized services through identifying resident and guest preferences.
  
• Assist with ensuring proper maintenance and appearance of the property, specifically the entrance, lobby, and common spaces including common rest rooms.
  

Facilitate Community Service Requests

• Serve as point of contact for all resident requests and ensures all tasks are properly recorded in the hospitality software and fulfilled in a timely fashion. (requests include, but are not limited to transportation reservations, wake-up calls, appointment reminders, restaurant reservations, RSVPing to a community events, answering questions about Resident Engagement calendar, putting residents in contact with appropriate department Directors, etc.)
  
• Take appropriate initiative; respond and follow through promptly to various needs and requests.
  
• Escalate issues to management or other team members as required.
  
• Receive, document, and deliver mail & packages, dry-cleaning, and other personal items.
  
• Knowledgeable about community operations including services, building amenities and programming.
  
• Assist in the coordination of the community�s transportation schedule (includes, but not limited to reading the transportation schedule, being aware of Resident Engagement excursions, scheduling appointments for residents and, when applicable, assisting residents in coordinating alternative transportation)
  
• Communicate effectively to team members to provide a five-star level of service including receptionist, security, drivers and others.
  
• May drive company vehicle from community to social and other various destinations (only if required by community).
  
• May perform other duties as needed and/or assigned.
  

Salary Range: The wage range for this position is $23.50/hr - $27.03/hr, dependent on prior work history and experience