Complaint Investigator

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

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2025 is here and we are continuing to grow!

Wipro is seeking individuals who combine excellent medical device complaint investigation, customer service and problem-solving skills with the ability to function effectively both as part of a team or on an individual basis to bring their talent to our team.

Wipro is a leading, publicly traded, global IT solutions and services company with over 250,000 dedicated employees serving clients across multiple continents with over 130 locations in more than 65 countries.

We offer a strong compensation package that includes competitive hourly pay and day one benefits. Wipro also offers many opportunities for career advancement within our engaging and exciting culture.

Pay rate: $25 an hour

Location: 2858 Woodcock Blvd (Davidson Building) Atlanta, GA 30341(On site Monday through Friday)

Work authorization: US Citizen or US Green Card only

• Manual intake of complaints from functional mailbox account to SFDC complaint creation.
  
• Monitoring of list views for intake of automated complaints created.
  
• Manual movement of complaints from open to evaluation state incase stuck in open state for more than 24 hours from date created (or as otherwise instructed by Leadership / internal SOPs)
  
• Perform good faith efforts (GFE), as applicable.
  
• Complaint determination
  
• Duplicate check
  
• Complaint split, as applicable.
  
• Medical device reporting determination; escalation to Vigilance Specialist, if applicable.
  
• Review of keywords for patient harm
  
• Assignment of reported problem code, resolution codes, hazards, hazardous situations product naming conventions, UDI, etc., per local procedures
  
• Completed evaluation process as per timelines.
  
• Document investigation summary.
  
• Peer review activity for evaluation work
  
• Product return determination
  
• Document investigation summary.
  
• Assist with customer response letters, as needed.
  
• Complaints closure.
  
• Keep abreast of changes in the process.
  
• Complete all needed records in a timely and accurate manner.
  
• Adherence to schedules, work plans, and performance requirements.
  
• To meet service level expectations and maintaining high quality delivery.
  
• Has clear understanding of KPIs.
  

• Basic understanding of CAPA, as well as global medical device regulations, requirements, and standards such as 21 CFR Parts 803, 806, and 820, and ISO13485.
  
• Able to write effective Medical and Technical narratives regarding the complaints.
  
• Must have good computer skills.
  
• Able to think critically and ask pertinent questions to gather necessary information.
  
• Good problem solving and analytical skills.
  
• Attention to detail.
  
• Works autonomously within established procedures and practices to meet complaint timeline requirements.
  

• Bachelor�s degree
  
• Medical Device experience (Any of the Class I, II, III)
  
• Full cycle Complaint investigation for Medical Devices
  

Mandatory Skills: Prod Quality &Complaint Mgt.(Med Device).

Expected annual pay for this role ranges from $25,000 to $50,000 . Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.