COMMUNITY MANAGER - APARTMENTS

ABOUT US:

At T&H, we are all about reviving communities to help them flourish, advance, and succeed. With offices in Indianapolis, Indiana, and Washington DC, we specialize in the development and construction of multifamily, mixed use, and other commercial projects including adaptive reuse, affordable housing, and workforce housing. T&H is proud to be a WBE certified Company and has developed projects using 4% and 9% low-income housing tax credits, soft subsidy loans through state and local governments, state and federal historic tax credits, tax abatements, bridge loans, and private equity. The executive leadership team has developed over $1 Billion of affordable housing projects and has more than 30 years of community development experience.

CORE FOCUS: We exist to improve lives….by solving community needs with innovative housing.

CORE VALUES: Love What You Do | Do Well By Doing Good | Family Culture | Work Smart, Work Hard | Do The Right Thing

“Good values are like a magnet; they attract good people†- John Wooden

Work with us!

SUMMARY: COMMUNITY MANAGER - FULL TIME

The position of the Community Manager is to provide complete oversite of the real and personal property for T&H Property Management owned and/or managed properties. The Community Manager is to maintain the integrity of the physical assets and maximizing returns in accordance with T&H Property Management’s objectives. This position supervises, trains, and develops all management personnel in their assigned region. In addition, is responsible for revenue management, financial reporting and control, administration and overall property operation and performance for each asset in the portfolio.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

• Manages the maintenance, inventory, and oversight of properties owned or managed by T&H Property Management
  
• Works directly with managers on renovation projects, maintenance, and general upkeep on owned and managed properties.
  
• Travel to owned or managed properties frequently during renovation projects, or as required.
  
• Meet with staff to ensure all aspects of the buildings are being well maintained.
  
• Responsible for driving overall occupancy, and support leasing team in all areas of the leasing experience.
  
• Oversee details of move-in and move-out experience
  
• Lead scheduled daily/weekly team meetings to connect activities between management, leasing, and maintenance.
  
• Meet with staff to ensure all aspects of the buldings are being well maintained.
  
• Accountable for community curb appeal through daily property walks to meet company expectations.
  
• Oversee all routine and emergency repairs, negotiating with vendors to secure competitive rates and ensure consistent quality of work.
  
• Meet with owners and staff by phone and in person to discuss priority issues.
  
• Provide facilities expertise and advice to staff regarding operations
  
• Provide guidance regarding T&H Property Management policies and initiatives.
  
• Coordinate all necessary and scheduled maintenance repairs with vendors and contractors.
  
• Obtain copies of current Certificates of Insurance for workers compensation coverage
  
• Monitor property management budgets to ensure accuracy.
  
• Accountable for handling all resident concerns, questions, feedback, and complaints regarding all aspects of their residency
  
• Involvement with resident social functions and all lifestyle events
  
• Interview, hire, supervise, discipline, and terminate property staff.
  
• Conduct Exit Interviews
  
• Place employment advertisements
  
• Complete annual performance reviews
  
• Complete Career Development forms, verbal and written disciplinary forms, performance improvement plans as needed and required.
  

EDUCATION and/or EXPERIENCE:

• Minimum of two years of related property management experience.
  
• Advanced degree or other professional designation, such as CAM or ARM is desirable.
  
• Previous lease-up experience preferred.
  
• Strong leadership and motivational abilities
  
• Excellent communication skills required.
  

LANGUAGE SKILLS:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Bilingual is a plus (Spanish).

MATHEMATICAL SKILLS:

Strong math and analytical skills. Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, and formulas.

REASONING ABILITY:

Moderate. Must be able to apply principles of logical thinking to a variety of practical situations and accurately follow standardized procedures that may occasionally involve minor deviations. Needs ability to think rationally beyond a specific set of instructions.

COMPUTER SKILLS:

Must be proficient with Word, Excel, Power Point, email, and accounting software (Yardi Systems).

PHYSICAL DEMANDS:

Must be physically able to walk, stoop, kneel, carry and lift up to 35 pounds, and climb stairs easily on a multi-terrain property. Outdoor conditions will impact the majority of job tasks; must be able to withstand various temperatures and conditions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

The employee is occasionally required to stand, walk, and sit. Employees must be able to hear to perform their essential job functions.

WORK ENVIRONMENT:

The work environment characteristics are representative of those an employee encounters while performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

ADDITIONAL REQUIREMENTS:

A Community Manager must fulfill the performance standards of this position and comply with policies, rules, and procedures of the company, including those set out in the Team Handbook, or otherwise communicated (verbally or in writing) to employees.

This job description is intended to describe the general nature and responsibilities of this position. This job description and the duties of this position are subject to change, modification, and addition as deemed necessary by the company. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers, or other company officials.

This job description does not constitute an employment contract between the company and any employee.