Client Team Lead

Maxwell, founded in 2015 by homebuyers frustrated with the mortgage process, has created a platform that streamlines and speeds up loan closings by over 45%. Our mission is to democratize mortgages by making them more accessible and efficient, reducing stress for borrowers and helping lenders stay compliant.

We are committed to a supportive, diverse, and inclusive culture, living our values of Rigor, Ownership, Curiosity, Kindness, and "Straight Up" to promote equality and financial empowerment. Intrigued? Say hello!

The Client Team Lead focuses on client-facing communications, report deliverables, performance and quality metrics, escalations, and proactive training for PCQC Team, while working to adhere to internal controls to reduce errors and customer complaints.

• Oversee daily production and pipeline; ensure client delivery SLAs are met
  
• Responsible for loan review escalations from clients and team
  
• Review and respond to questions and requests from clients
  
• Prepare and send PCQC Trending Reports, Prefund deliveries, and other requested deliverables
  
• Provide real time feedback pertaining to errors and determining corrective actions
  
• Provide procedures, prepare job aids, and address issues that may hinder accuracy, timeliness/deadlines
  
• Identify trends of errors and escalate to management
  
• Responsive to internal and external customers' needs in a timely, accurate and professional manner
  
• Assists with loan review system testing and enhancement, if needed
  
• Acts as a SME on credit reviews, assisting with problem solving, issue resolution and loan review guidance
  
• Maintains a high level of confidentiality to protect privacy rights
  
• Provides coaching, training, and development to staff to ensure goals and KPIs are met
  
• Provide guidance on daily matters, such as, questions regarding Underwriting Guidelines and SOPs
  
• May perform Credit QC reviews on loans in the pipeline, as needed
  
• May perform any other job-related duties requested by management
  

• Supervise the PCQC team.
  
• Responsible for the audits and training from the examination of loan reviews completed by team.
  
• Provide real time feedback pertaining to errors and determining corrective actions.
  
• Participates in the recruiting, interviewing, and training of new staff.
  
• Oversees the daily workflow of the department.
  
• Provides constructive and timely performance evaluations.
  

• Understands Agency Post-Close Quality Control, grading and condition clearing processes.
  
• Knowledge of USPAP standards, supplemental valuation products and reconciliation.
  
• Ability to produce underwriting reports, analyze results, identify issues, and take corrective actions.
  
• Strong leadership skills with the ability and experience to manage people.
  
• Effectiveness as a team player.
  
• Ability to produce quality work and solve problems strategically.
  
• Strong analytical and organizational skills.
  

• Minimum 5 years mortgage underwriting or quality control within the origination or due diligence space.
  
• Minimum 2+ years supervisory experience.
  
• Experience in second level reviews and escalations
  
• Computer Skills: Working knowledge of and experience with Microsoft Office (Word, Excel, and Outlook).
  
• Previous experience with ACES.
  

An opportunity to be a key part of an agile team of thinkers and doers collaborating to change a multi-trillion-dollar industry. We offer meaningful equity at a growth-stage company, a competitive salary, top-tier medical, dental, and vision insurance, and flexible work hours and vacation time. Here are our awesome benefits in black

and white:

• Competitive pay and equity in a fast-growing, venture-backed company
  
• Inclusive, employee-first culture
  
• Robust benefits including 401(k), premium health plans, and FSA/HSA options for tax-free medical spending.
  
• Flexible PTO plus 11 holidays and 2 floating days for personal or cultural observances.
  
• Two paid volunteer days each year to support causes you care about.
  

At Maxwell, we value our differences, and we encourage all-especially those whose identities are traditionally underrepresented in tech organizations-to apply. Maxwell is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by

law.

40 - 44 USD per hour(Remote (United States))