Client Success Director

About Us

At

Mighty Media Solutions, we help businesses grow with purpose, creativity, and integrity. We’re a fast-growing digital marketing agency offering services including SEO, social media, paid ads, and branding. We’re looking for a Client Success Director to join our leadership team and take ownership of client relationships, project execution, and sales growth.

What You’ll Do

This hybrid role combines

Client Success & Project Management (salary-based) with Sales & Business Development (commission-based).

Client Success & Project Management (Salary-Based)

• Lead and manage digital marketing projects including SEO, Google Ads, Facebook Ads, and website/branding packages
  
• Act as the primary point of contact for clients, leading weekly/monthly check-ins and quarterly reviews
  
• Manage project timelines, task delegation, and internal team alignment
  
• Supervise the Digital Marketing Manager and support team operations
  
• Run weekly team meetings and ensure high performance across all departments
  
• Resolve client concerns and ensure a high level of satisfaction and retention
  
• Collaborate with the CEO and Office Manager to improve systems and processes
  
• Help cover CEO responsibilities during their absence
  
• Participate in hiring and team management decisions
  
• Represent Mighty Media�s core values in every interaction
  

Sales & Business Development (Commission-Based)

• Lead client consultations, follow-ups, and proposals
  
• Maintain a consistent sales pipeline and track performance in the CRM
  
• Earn 5% commission on all new sales, paid monthly for up to 12 months per client
  
• Prospect, qualify, and close new clients for digital marketing services:
  
• Social media management
  
• SEO services
  
• Google & Facebook advertising
  
• Website and logo design (hosting/onboarding fees not included in commission)
  

Work Schedule & Expectations

• Total Hours: 40-45 hours/week
  
• In-Office: Monday-Thursday, 8:30 AM - 4:30 PM (Londonderry, NH office)
  
• Remote: Fridays
  
• Flexibility: Must be available for client needs outside of standard hours, including occasional evenings or weekends
  

What Success Looks Like (KPIs)

Sales Metrics

• $15,000+ in new revenue closed per month
  
• 2+ new clients signed monthly
  
• 10+ qualified sales calls booked monthly
  
• 35%+ sales conversion rate
  

Client Success Metrics

• 95%+ on-time delivery of reports and strategies
  
• 95%+ client satisfaction rate
  
• Strong team collaboration and performance
  

Team Referral Bonus

• $300 bonus to any team member who refers a lead that becomes a closed client
  
• Paid from the Client Success Director�s commission
  
• Applies to deals of $3,000+ one-time or $1,000+/month in recurring revenue
  

Qualifications

• 3+ years in client success, account management, or digital marketing project management
  
• Proven experience closing deals and driving sales in a marketing or agency environment
  
• Strong leadership, communication, and problem-solving skills
  
• Familiarity with CRM systems, digital marketing tools, and reporting platforms
  
• Organized, proactive, and able to thrive in a fast-paced environment
  

Why Join Mighty Media Solutions?

• Weekly salary with unlimited commission earning potential
  
• Leadership role with direct impact on company growth
  
• Purpose-driven company culture
  
• Hybrid flexibility with in-office collaboration
  

Apply Now

If you’re a driven leader who thrives in client-facing roles and is excited by both strategy and sales, we’d love to hear from you. Apply today to join a growing team that values integrity, excellence, and results.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• Paid time off
  
• Work from home
  

Work Location: Hybrid remote in Londonderry, NH 03053