Client Services Tech Processor - Level 2

Through their work on the back-end of operations, our Client Care Processors - Level 2 support the Client Services team in providing best-in-class service to all our clients. They work with our internal departments to ensure the proper execution of our Worry-Free program and resolution of after-delivery issues. Ideal candidates are caring and compassionate, enthusiastic, solutions-oriented, and committed to providing outstanding service to all our clients. This position is located onsite at our Corporate Office in Boston Heights, Ohio, and offers varied shifts and schedules.

CLIENT SERVICES

• Partners with internal departments (Special Order, Parts Team, Tech Services, Buying) to ensure proper repair and replacement through our Worry-Free program
  

o Works closely with the Tech Services team

o Follows-up with all clients after Tech visits to get feedback and provide next steps in the process

• Enters all Stock, Special Parts Orders, and Special Order Exchanges into the system and provides timely and consistent follow-up with clients
  

• Responsible for communicating canceled Purchase Orders and Fabric Delays/Samples
  

• Communicate with customers via phone and email.
  

• Assist with worry-free entry
  

• Other duties as assigned
  

COMPENSATION

• Hourly rate: $22.00 per hour, paid bi-weekly
  

• Hours: 9:00am to 5:30pm Monday through Friday
  

• Bonus: If achieved, eligible for Client Services Bonus
  

• High School diploma or equivalent required
  

• 2-3+ years� experience within a customer-service-focused environment (retail, hospitality, or food/beverage) is required; high-volume call center experience is preferred
  

• Knowledge of WMS (Manhattan), SalesForce, and STORIS is a plus
  

• Understanding of computer systems and troubleshooting issues with minimal assistance (proficiency in Microsoft Suite preferred)
  

• Excellent communication, problem solving and follow up skills
  

• Ability to work in a fast-paced environment, while demonstrating prioritization skills and a high sense of urgency
  

• Takes on difficult challenges and finds creative solutions
  

• Demonstrated ability to work independently and within a team
  

Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.