Client Services Administrator

Bonhams is a global auction house with an 18th century heritage poised for transformative change. Our global operations are based in London, Paris, New York, Los Angeles, and Hong Kong where we sell in over 60 categories, including motor cars, paintings, jewelry, and entertainment memorabilia. Our employees are passionate about their work, and we pride ourselves on a bespoke approach that aims to make every client feel important.

Bonhams is an Equal Opportunity Employer. As part of our commitment to fight for equality, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.

We are seeking a passionate and energetic Client Services Administrator to join our team Marlborough, Massachusetts on a full-time basis, to provide an outstanding experience to our visitors and clients. We are looking for individuals who are positive, quick problem-solvers who thrive in a busy and highly visible role, have a passion for the arts and are looking to gain an excellent foundation for understanding how an international auction house builds client relationships and conducts its auctions.

• Oversee the Collections area, liaising with Operations department to ensure smooth property drop off and pick up
  
• Cover the Front Desk and Registration Desk (Live auctions only), as needed
  
• Ensure that our visitors and clients feel acknowledged, welcomed, and well informed, and are quickly connected to appropriate Bonhams department and staff members
  
• Stay informed and aware of the preview and auction schedule for each of our locations
  
• Service client queries by phone, team email inbox, and in person quickly and accurately
  
• Maintain the appearance of our public areas, ensuring client facing spaces are neat and tidy
  
• Assist with pre- and post-sale administration, processing registrations, entering bids and answering any sale-related queries
  
• Manage clients� accounts, updating internal systems with client details and ensuring appropriate documentation is on file in line with Bonhams� KYC policy
  
• Engage in cashiering responsibilities, handling cash and recording payments accurately
  
• Be flexible with your schedule, as this role provides support during some evening sale closings, special events, sale previews, Boston Gallery coverage and offsite auctions
  
• Demonstrate a positive and supportive team player attitude
  
• Retain knowledge of departments, personnel, names and titles of senior management and executive officers, as well as branch locations
  
• Support ongoing training initiatives and help develop new training materials for new hires
  

Be available and interested in assisting with ad-hoc projects as they arise

In addition to the tasks and responsibilities listed, you may be required to perform other duties as assigned by your manager.

• Prior experience in a busy customer service environment is a must
  
• Excellent interpersonal and communication skills, demonstrate first class customer service skills and experience dealing with a diverse range of people
  
• Be a positive team player, able to maintain knowledge of departments, personnel, department experts, names and titles of senior management and executive officers, as well as branch locations
  
• Experience employing quick and appropriate problem-solving skills, able to remain calm and collected under pressure
  
• A genuine interest and general knowledge of art history and art market
  
• Have thorough knowledge of Microsoft/Outlook and database systems
  
• Must be flexible to cover a fluid and growing sales schedule, inclusive of evenings and weekends
  

Be available to start immediately

Foreign language(s) is a plus

In addition to an active and progressive work environment, Bonhams offers a competitive benefits package to encourage work/life balance, including:

• Excellent medical, dental and vision insurance - HMO, EPO, PPO with FSA and HSA
  
• 20 days paid time off (PTO)
  
• 12 paid holidays and holiday break from Christmas to New Years Day
  
• 16 weeks fully paid parental leave and flexible work arrangements
  
• 401(k) retirement plan with company contribution
  
• Life insurance with AD&D
  
• Short- and long-term disability
  
• Tuition reimbursement
  
• Commuter benefits (transit and parking)
  
• Employee assistance program (EAP)
  
• Professional development: free online training and expansive content library
  
• Employee resource groups: social club, diversity committee, mentorship program
  

Sponsored socials: annual staff art exhibition, annual summer and holiday parties, monthly birthday treats, weekly breakfast

Bonhams participates in E-Verify.

Applicants who best match the position needs will be contacted.