Checker/Stocker

Additional Considerations (if any):*

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle†and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Checker/Stocker

Department: Grocery

FLSA: Non-Exempt

General Function:

Provides prompt, efficient, and friendly service to customers and assist them when necessary. Operates a cash register and the duties which correspond. Package product, work with drive-up and/or carry-out. Replenishes product as needed. Unloads product, opens containers, stocks shelves, and rotates product where necessary.

Core Competencies* Partnerships

• Growth mindset
  
• Results oriented
  
• Customer focused
  
• Professionalism
  

Reporting Relations:

Accountable and Reports to: District Store Director; Store Manager, Assistant Managers of GM, Perishables, and Store Operations; Service Managers

Positions that Report to you: None

Primary Duties and Responsibilities:* Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.

• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee�s designated department or elsewhere in the store.
  
• Makes an effort to learn customers� names and to address them by name whenever possible.
  
• Assists customers by:
  

+ escorting them to the products they’re looking for

+ securing products that are out of reach

+ loading or unloading heavy items

+ making note of and passing along customer suggestions or requests

+ performing other tasks in every way possible to enhance the shopping experience.

• Answers the telephone promptly when called upon and provides friendly, helpful service to customers who call.
  
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
  
• Operates cash register accurately and scans product, (where applicable).
  
• Redeems promotional coupons, food stamps, WIC checks, issues rain checks, receives cash, checks, completes credit-card charge transactions, in-store charges and figures discounts, as well as, counts back change and issues receipts.
  
• Places merchandise in bags or boxes, gives packages to customers, and assists courtesy personnel as needed.
  
• Answers customer questions and concerns and follows-up with appropriate personnel.
  
• Understands and follows local, state, and company policies on sales of tobacco, liquor, and lottery tickets.
  
• Ensures compliance with local, state, and federal guidelines regarding WIC and food stamps.
  
• Required to know value, look-up numbers, department numbers, and features of items for which money is received.
  
• Stocks, faces, rotates merchandise, cleans shelves, understands shelf tags, knows location of merchandise in the store and also in the back room, and takes customers to an item when requested.
  
• Perceives immediate surroundings for customer needs and problems for store safety and security.
  
• Communicates clearly and distinctly on the intercom or telephone system.
  
• Reviews weekly store ad to note price changes and sale items.
  
• Keeps register area clean, ensures adequate supplies are ready and available, reports improper cash levels in cash drawer, and helps maintain the store appearance.
  
• Compares totals on cash register with amount of currency in register to verify balances at the beginning and end of work shift, (where applicable).
  
• May give cash refunds or issue credit memorandums to customers for returned merchandise or know where to direct the customer.
  
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
  
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
  
• Adheres to company policies and individual store guidelines.
  
• Reports to work when scheduled and on time.
  
• Unloads product, opens containers, stocks shelves, and rotates product where necessary.
  

Secondary Duties and Responsibilities:* Assists store management as required (i.e., store displays, decorations for special promotion/events).

• Knows code dates on perishable items and can explain to customers.
  
• Changes register tape and ribbons as necessary.
  
• Assists in other areas of store as needed.
  
• Performs other job related duties and special projects as required.
  

Knowledge, Skills, Abilities, and Worker Characteristics:* Must be able to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.

• Must have the ability to do arithmetic calculations involving fractions, decimals, and percentages.
  
• Have the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies verbally or in writing.
  

Education and Experience:

No education or experience requirements.

Physical Requirements:* Must be physically able to exert up to 50 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects. (Can be accommodated)

• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
  
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
  

Working Conditions:

This position is exposed to dirt, noise, equipment movement hazard, and chemicals/solvents daily. This position is also occasionally exposed to temperature extremes, possible dampness, and the potential for electrical shock. There are possible equipment movement hazards from a pallet jack, electrical shock, and exposure to chemicals and solvents. This is a fast paced work environment.

Equipment Used to Perform Job:

Pallet jack, box cutter, cash registers, trash compactor, fork lift, calculator, telephone, intercom, cardboard compactor, power jack, copier, fax (within wage and hour guidelines).

Contacts:

Has daily contact with customers, co-workers, suppliers/vendors, and the general public.

Are you ready to smile, apply today.