Casher/Customer Service

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. The ideal candidate will possess strong communication skills and a passion for helping others, ensuring that each customer interaction is positive and productive. This position requires a proactive approach to problem-solving and the ability to handle various customer inquiries effectively.

• Provide outstanding customer service through various channels including phone, email, and chat.
  
• Assist customers with inquiries related to products, services, and account management.
  
• Handle outbound calling to follow up on customer requests or issues.
  
• Maintain accurate records of customer interactions and transactions using data entry skills.
  
• Analyze customer feedback to identify areas for improvement in service delivery.
  
• Process cash handling transactions accurately and efficiently.
  
• Collaborate with team members to resolve complex customer issues.
  
• Utilize Microsoft Office tools to document interactions and generate reports as needed.
  
• Uphold company policies and procedures while ensuring a high level of client satisfaction.
  

• Proven experience in a customer service or call center environment is preferred.
  
• Bilingual or multilingual skills are a significant advantage, especially in English and other languages.
  
• Strong phone etiquette and communication skills are essential for effective interaction with customers.
  
• Proficiency in Microsoft Office Suite and general computer skills are required.
  
• Ability to perform data entry tasks with accuracy and attention to detail.
  
• Sales experience is a plus, as you may be required to promote products or services during interactions.
  
• Strong analysis skills to assess customer needs and provide appropriate solutions.
  
• Typing proficiency is necessary for efficient documentation of customer interactions. Join our team as a Customer Service Representative where your contributions will make a difference in enhancing our customers' experiences!
  

Job Type: Part-time

Pay: $14.00 - $16.00 per hour

Expected hours: 20 - 29 per week

Benefits:

• 401(k)
  
• 401(k) matching
  
• Employee discount
  
• Flexible schedule
  

Shift:

• 4 hour shift
  
• 8 hour shift
  
• Day shift
  
• Evening shift
  
• Morning shift
  

Work Location: In person