Case Manager

At Northwest Passage, we focus on mental health and wellness through the adoption of our PassageWay Elements: Nature, Recreation, Relaxation, Nutrition, Exercise, Relationships, Service, and Spirit. These elements are central to our approach, combining traditional mental health treatment with arts, education, nature-based therapy, and experiential opportunities. Since 1978, we've been dedicated to providing high-quality care in a community dedicated in hope, recovery, and wellness. Our facilities in Northwest Wisconsin offer a peaceful environment for our clients and staff, with easy access to activities and resources near Minneapolis, St. Paul, Duluth, and Eau Claire.

Northwest Passage proudly serves youth from diverse backgrounds, cultures, and experiences, and we are committed to providing an environment where all youth feel welcomed and supported. Northwest Passage looks to build our team with candidates who are dedicated to providing exceptional care and support to all of our clients, demonstrating resilience, determination, collaboration, teamwork, and a strong work ethic. At Northwest Passage, you will foster hope through your involvement in the healing process. Guided by the PassageWay Elements, we strive to create a positive environment for growth and wellness for both our clients and staff.

The Case Manager is the central force of both the internal and external treatment team. The Case Manager obtains, provides, and utilizes all clinical information about the client to develop the treatment plan, present the client’s status, and communicate about the treatment process. The Case Manager is the primary liaison between all parties involved with the client’s case. As a Case Manager you will work in a team environment that provides opportunity to learn from others and build a solid understanding of treatment strategies.

• Administer Northwest Passage�s programming, centering on blending sophisticated mental health treatment with experiential and expressive opportunities to help children and adolescents find ways past life�s struggles.
  
• Communicate with treatment team regarding clinical and educational needs of the client and facilitate the development and implementation of a treatment plan that addresses those needs.
  
• Regularly communicate with the client�s support network and supporting treatment teams regarding the goals of the program, initial assessments, treatment planning and reviews, and the rights and responsibilities of clients and their families.
  
• Facilitate family participation in the program, treatment plan, and discharge plan as appropriate.
  
• Effectively facilitate interagency meetings as a representative of the program and treatment team including ongoing reviews of client progress and treatment planning, facilitating discharge and aftercare planning, and mediating, if necessary, any conflict between the client and/or his or her family and the program.
  
• Serve as an advocate for clients and their families while maintaining a positive relationship with the community and other networking groups.
  
• Complete necessary documentation as required by certification, funding source, and program standards.
  
• Maintain an understanding of mental health concepts, psychotropic medications, and client symptomology.
  
• Other duties as assigned.
  

• Bachelor�s degree in a social or behavioral science field.
  
• Communication and interpersonal skills to work effectively with clients, staff, and others.
  
• Strong problem-solving, and observation skills.
  
• Ability to manage multiple projects simultaneously and meet various deadlines.
  

In addition to responsibilities and qualifications, ideal candidates will show an understanding of and an ongoing dedication to actively applying Northwest Passage’s values, which are embedded into each role:

• Quality & Adaptability
  
• Respect & Compassion
  
• Leadership & Courage
  
• Connection & Well-being
  

• Health Insurance (no deductible)
  
• Dental Insurance
  
• Vision Insurance
  
• Paid Time Off
  
• Paid Holidays
  
• Retirement Savings
  
• Short-Term Disability Insurance
  
• Paid Parental Leave
  
• Life Insurance
  
• Employee Assistance Program (mental health benefit)
  
• Longevity Benefit
  
• Voluntary Group Ancillary Offerings (Life and AD&D, Long-Term Disability, Accident, Critical Illness, and Hospital Indemnity Insurance)
  

Webster, WI

Visit www.nwpltd.org to learn more about our programs.

Northwest Passage is an equal employment opportunity employer.