Heritage Federal Credit Union, a Readers' Choice
Best Credit Union gold award recipient, is growing thanks to the focus on helping our members and community. At Heritage, we foster a dynamic and collaborative environment where your contributions truly make a difference. As we continue to expand, we are searching for a_ Card Services & Dispute Specialist _to join our amazing team!The Card Services & Disputes Specialist plays a vital role in managing disputes across Card Services, Digital Banking, and Deposit Operations, ensuring timely, compliant, and member-focused resolutions. The Card Services & Disputes Specialist is expected to provide exceptional service to both internal teams and external members, maintaining professionalism, accuracy, and efficiency in every interaction.
What you’ll do:
- Accurately process dispute types in compliance with applicable regulations and network rules (e.g., Visa, Accel, Regulation E, NACHA), including:
- Debit and credit card transactions
- ATM transactions
- ACH entries
- Zelle® payments
- Perform general ledger reconciliations related to dispute activity.
- Execute daily card maintenance in core banking and card systems (e.g., Fiserv, ARCOT, Visa).
- Process service events and requests related to card accounts.
- Support retail branches with card issuance logistics and inventory orders.
- Review and correct card creation data submitted by branches.
- Verify and reconcile plastic card orders and shipments.
- Complete Instant Issue reports and balance reconciliations.
- Monitor and respond to fraud alerts per established procedures to minimize member and institutional losses
- Provide operational assistance to Deposit Operations as needed
- Respond to inquiries from members and staff related to card products and services.
Qualifications/Experience Required:
- High school graduate or equivalent. A bachelor�s degree in business, finance, or related discipline is advantageous but not required.
- Basic knowledge of card practices and policies.
- Intermediate Excel and Word knowledge.
- Previous experience with dispute processing and card processing is preferred but not required.
- Detail oriented
- Critical Thinking skills
- Good interpersonal skills
EOE
Salary
USD 35,720 - 40,488 /yearly
Yearly based
Location
IN , United States Newburgh, IN, United States
IN , United States Newburgh, IN, United States
