Job Title: Call Center Representative (Remote)
- Answer incoming phone calls, chats, and/or emails
- Conduct outreach phone calls and/or emails
- Provide outstanding customer service
- Recognize and follow call flows with scripts
- Research and review customer inquiries
- Research information using multiple systems
- Relay research findings and outcomes to customers
- Identify and escalate appropriate issues
- Clearly document call information and encounters in call logs
- Recognize and alert management of risk and trends
- Quickly transition from one task to another
- Maintain a professional demeanor
- Other duties as assigned
- Qualifications and Requirements Basic Qualifications (Required Credentials)
- 2years of Customer Service experience
- 1year of call center environment experience
- High School Diploma or GED
- Proficiency with computers: Experience using the internet, email via Outlook, etc.
- Data entry experience
- Listening, verbal, and written communication experience
- Microsoft Office (Excel, Word, Outlook, and Teams) experience
- Internet access sufficient to handle calls received via the Internet
- Quiet and private remote work location
Job Types: Full-time, Contract
Pay: $18.00 - $19.90 per hour
Expected hours: 40 per week
Shift:
- Day shift
Work Location: Remote
Job Type: Full-time
Pay: $19.00 - $19.90 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Vision insurance
Work Location: Remote
Salary
USD 19 /hourly
Hourly based
Remote Job
Worldwide
Job Overview
Location
NM , United States
