Call Center Representative

Oxford Federal Credit Union is currently seeking a

Call Center Representative to join our team in Mexico, Maine. This is a great opportunity to work for a financially strong, member-owned credit union committed to serving the communities in Androscoggin, Cumberland, Franklin, Kennebec, Knox, Lincoln, Oxford, Sagadahoc, Somerset, and York counties.

As a Call Center Representative, you’ll be the friendly voice of Oxford FCU, providing professional, confidential, and accurate support to our members through a variety of financial transactions. We’re looking for someone who is detail-oriented, personable, and enthusiastic about helping others achieve their financial goals.

What You’ll Do:

• Assist members with new products and services that meet their financial goals; provide members with information and direction regarding their account status and support membership growth through the expansion of member relationships.
  
• Collaborate with other departments and offer recommendations to solve diverse member inquiries and issues.
  
• Identify cross-sell opportunities and cross-sell services to members.
  
• Maintain member account information and ensure that required documentation is collected and compliance requirements are met.
  
• Maintain member account information on the computer system.
  
• Analyze and resolve member concerns that are encountered, within the scope of authority to resolve, and assist teammates in resolving issues; refer issues beyond their authority to solve to their supervisor, along with their recommendations.
  
• Perform other job related duties required or assigned.
  

What We’re Looking For:

Word involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication

• High school diploma or equivalent required
  
• One to three years of similar or related experience.
  
• Must be adaptable to new technologies, regulatory changes, and shifting workplace environments.
  
• Must be skilled in managing workloads and meeting deadlines efficiently.
  
• Must be eager to learn, embrace innovation, and confidently tackle new challenges.
  
• Must possess strong written and verbal communication skills.
  
• Must possess excellent interpersonal skills, with an outgoing personality and persuasive manner.
  
• Must have thorough knowledge of OFCU's policies and procedures, products and services, and applicable laws and regulations.
  
• Must possess good listening and telephone skills to ensure effective member interaction.
  
• Must be proficient in MS Office products, internet research, and a variety of online applications.
  
• Must have thorough knowledge of data processing systems used within the organization.
  
• Must have strong organizational skills an great attention to detail.
  
• Must possess minimum typing skills of 30 WPM
  

Why Join Oxford FCU?

Oxford Federal Credit Union is proud to be a

community-focused financial cooperative that values teamwork, service, and integrity. When you join our team, you become part of a culture that supports professional growth and values the impact we make together.

Oxford FCU is proud to be an Equal Opportunity Employer.

We are committed to creating an inclusive environment for all employees and applicants. Qualified individuals, including those with disabilities, are encouraged to apply. Applicants and current employees must be able to perform the essential functions of the position-with or without reasonable accommodation. Requests for accommodation will be considered on a case-by-case basis in accordance with applicable laws.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
  
• 401(k) matching
  
• AD&D insurance
  
• Bereavement leave
  
• Dental insurance
  
• Disability insurance
  
• Employee assistance program
  
• Health insurance
  
• Life insurance
  
• Paid time off
  
• Referral program
  
• Tuition reimbursement
  
• Vision insurance
  
• Volunteer time off
  

Schedule:

• Day shift
  
• Monday to Friday
  
• No weekends
  

Ability to Commute:

• Mexico, ME 04257 (Required)
  

Ability to Relocate:

• Mexico, ME 04257: Relocate before starting work (Required)
  

Work Location: In person