- Answers incoming calls promptly and courtesously.
- Schedules patient appointments, obtains and inputs patient information and verifies insurance.
- Responds to all incoming faxed referrals and online appointment requests in a timely manner.
- Contacts all patients who requested an appointment to schedule appointment in a timely manner.
- Identifies customer needs, concerns and/or complaints.
- Responds efficiently and accurately to callers, offering possible solutions and ensuring the patient feels valued.
- Communicates changes and cancellations to patients and providers in a timely manner.
- Escalates complaints to the Call Center Manager.
- Other duties as assigned.
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- Paid time off
Work Location: In person
Salary
Hourly based
Location
SC , United States Columbia, SC, United States
SC , United States Columbia, SC, United States
