Call Center Operator

Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security.

Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games.

• Medical, Dental & Vision Insurance
  
• 6% 401k Match
  
• Paid Holidays & Vacation
  
• Paid Sick, Short/Long Term Disability
  
• Employee Assistance Program
  
• Maternity/Paternity Leave
  
• Discount Programs
  

High school diploma or equivalent training and experience.

One (1) year prior related customer service experience, preferably in a technical call center environment

Call tracking system experience preferred

Knowledge of tracking software

Technical customer service skills

Strong analytic skills

Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position

Ability to work in a team environment

Ability to troubleshoot

Ability to explain technical information to a non-technical client

Strong verbal and written communication skills

Understanding of help desk operations, tools, methodologies and processes

Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned.

Manages (inbound/outbound) phone calls from Lottery retailers

Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions

Dispatch technicians as appropriate for on-site repairs

Must possess valid documentation to establish identity and U.S. employment eligibility.

Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement.

As an equal opportunity employer, Intralot recognizes that our strength lies in our people. We are committed to diversity. EEO is the Law.