Building Supervisor - Evenings (Southwest)

In accordance with association and branch policies, the building supervisor is responsible for ensuring a safe, smooth-running facility, providing exceptional customer service, and upholding the mission and policies of the YMCA of Greater Waukesha County. The building supervisor works with staff, members, guests, and program participants.

• Routinely walk all areas of the facility to manage program quality and delivery, serve as a resource to members and staff, gain continual awareness of facility activities, and ensure adequate staffing coverage for all areas.
  
• Manage the building when directors are not present.
  
• Use program knowledge, along with facility and staffing schedules to deliver proactive assistance and/or intervention as needed to members and staff.
  
• Guide and/or redirect staff as necessary and appropriate.
  
• Respond immediately to any emergency situations as per the YMCAs safety and risk protocol. First Aid and CPR Training provided upon hire.
  
• Possess knowledge of emergency procedures as they relate to calling 911, weather, medical or facility emergencies and performing related functions as required by emergency staff.
  
• Must be able to demonstrate safe use of fitness equipment. Training provided upon hire.
  
• Respond promptly and professionally to members, participants and staff needs. Manage complaints in a courteous, patient manner using problem-solving techniques.
  
• Fill out incident/accident reports following any conflict or emergency situations.
  
• Responsible for strict adherence to all YMCA of Greater Waukesha County department policies and procedures related to safety, rules, and other regulations.
  
• Uphold the core values of the YMCA when working with people within the YMCA facilities and community.
  
• Close the facility in accordance with the posted hours. Make sure that the facility is empty and secure at closing.
  

• Must be 18 years old.
  
• Previous manager on duty, customer service, or first responder experience is required.
  
• Must be able to walk, stand, bend, reach, and climb stairs, for extended periods of time and during entire shift.
  
• Must be able to obtain and maintain First Aid and CPR certifications.
  
• Must be self-motivated, enthusiastic and be able to relate well to a diverse population, in person and over the phone.
  
• Must have sound decision making skills, require minimal supervision, and work well with members and staff.
  
• This person will exhibit the core values of caring, honesty, responsibility, and respect in all aspects of their work with the YMCA.