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Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger-something that touches the lives of every person who calls Illinois home. No matter what state career you’re looking for, we offer jobs that fit your life and your schedule-flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
The Illinois Department of Children and Family Services is seeking an organized, professional, and results oriented individual to serve as State Central Register Call Center Worker. Under general supervision, this position will provide statewide telephone coverage of a toll-free number for the reporting of alleged child abuse and neglect, making highly responsible decisions regarding intake and screening of information received on initial calls. The position will also secure all information necessary to accurately diagnose and evaluate reports of alleged child abuse/neglect and all information to complete initial oral reports and subsequent reports relating to child abuse/neglect or other child welfare services.
The position will utilize Spanish speaking skills in the performance of duties.This position provides a great opportunity for someone who is passionate about children and focused on ensuring the safety of children and youth. DCFS offers a competitive compensation plan, excellent benefits, and a pension program. The ideal candidate for this position will have excellent organizational skills and strong communication skills. We invite you to join our innovative team to help make a positive difference in the lives of the children and families of Illinois.- Serves as State Central Register Call Center Worker
- Provides telephone counseling services or referral services for crisis situations; maintains familiarity with resources on a statewide basis for purposes of referral
- Provides information necessary to ensure that all alleged reports of child abuse/neglect are entered into the computer terminal
- Monitors incoming written reports for CPS units
- Translates and interprets, both orally and in writing, for Spanish speaking clients regarding services available and the proper completion of forms.
- Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
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- Preferably requires a master's degree in social work; or a master's degree in a related human service field, supplemented by one year of directly related professional casework/ case management experience related to family preservation, family reunification, adoption, youth development, counseling and advocacy services or a related field;
- OR
- Requires a bachelor's degree in social work and one year of directly related professional casework/ case management experience related to family preservation, family reunification, adoption, youth development, counseling and advocacy services or a related field;
- OR
- Requires a bachelor's degree in a related human service field and two years of directly related professional casework/ case management experience related to family preservation, family reunification, adoption, youth development, counseling and advocacy services or a related field.
- Requires the ability to speak and write Spanish at a colloquial skill level.
- The college or university issuing a bachelor's or master's degree must be accredited, and the degree program in social work must be approved by the Council on Social Work Education.
- This class is included as an Upward Mobility Program credential title.
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1. Requires the ability to pass a background check
2. Requires physical, visual and auditory ability to carry out assigned duties
3. Requires ability to work mandatory overtime
The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.
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social work or a related human service field
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Overall Rating
SCR CALL FLOOR WORKER - Chicago- STATE CENTRAL REGISTER SPANISH SPEAKINGmike.bolt@illinois.gov
This position DOES NOT contain “Specialized Skills†(as that term is used in CBAs).
Use the “Apply†button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees - a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the “View Profile†link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com - click “Application Procedures†in the footer of every page of the website.
The main form of communication will be through email. Please check your “junk mailâ€, “spamâ€, or “other†folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com
Salary
USD 6,242 - 9,021 /monthly
Monthly based
Location
IL , United States Chicago, IL, United States
IL , United States Chicago, IL, United States
