Bilingual Front Desk Receptionist

Family Practice of Grand Island, PC is seeking an energetic, detail-oriented, and motivated Bilingual

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Regularly and predictably attend work.
  
• Answer phone in a professional and courteous manner.
  
• Triage medical emergencies as outlined in procedure manual and by physician staff.
  
• Page appropriate personnel at the appropriate times as outlined in procedure manual.
  
• Document patient messages and send to appropriate clinic personnel.
  
• Announce and direct clinic personnel and patients, in the event the evacuation of the building is necessary, in the case of an emergency, such as fire or tornado.
  
• Record and update the night message daily.
  
• Turn phones on in the morning and switch phones over to answering service at end of day.
  
• Assists patient accounts and insurance departments as needed.
  
• Comply with HIPAA confidentiality.
  
• High school diploma or equivalent and previous experience in switchboard.
  
• Other duties or specialty jobs as assigned.
  

OTHER SKILLS AND ABILITIES:

• Possess knowledge of computers and their function in the medical work place.
  
• Ability to operate a multi-line phone system.
  
• Ability to perform a variety of duties, often changing from one task to another.
  
• Planning and time-management abilities which facilitate work flow and task accomplishment.
  
• Ability to perform with frequent interruptions and/or distractions.
  
• Respond appropriately to changing situations.
  
• Ability to establish and maintain working relationships with co-workers.
  

PHYSICAL DEMANDS:

• Sight/Vision/Perception: Job duties require ability to use computer and interact with co-workers and the public. Demand Frequency Level: Constant
  
• Keyboarding: Job duties require short intervals of typing throughout work shift. Demand Frequency Level: Constant
  
• Sitting: Job duties require sitting for long periods of time throughout work shift. Demand Frequency Level: Constant
  
• Bending/Crouching/Twisting/Kneeling: Job duties may include some of these motions, such as kneeling to retrieve items off the floor. Demand Frequency Level: Rarely
  
• Lifting/Carrying: Job duties may require some lifting and carrying up to 25 lbs. Demand Frequency Level: Rarely
  

MENTAL DEMANDS:

• Must possess effective written/oral communication and interpersonal skills with ability to communicate with Family Practice Employees and the public in a professional and effective manner, as required by Essential Job Duties.
  
• Must be able to do simple to moderate complexity math calculations, as required by Essential Job Duties.
  
• Must be able to use initiative and independent judgment within established guidelines, as required by Essential Job Duties.
  
• Frequent mental alertness and attention to detail required throughout work shift, as required by Essential Job Duties.
  

TRAINING: The Switchboard Operator will be trained in the proper use of office equipment including training on the computer and our current software. The Switchboard Operator will also be trained in proper documentation and office forms. Knowledge of office policies will be included in the training.

Wage

Job Type: Full-time

Pay: $15.00 - $23.40 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
  
• 401(k) matching
  
• Dental insurance
  
• Flexible schedule
  
• Flexible spending account
  
• Health insurance
  
• Life insurance
  
• Paid time off
  
• Retirement plan
  
• Tuition reimbursement
  
• Vision insurance
  

Work Location: In person