At
TLCx, we know that great service doesn’t come from scripts-it comes from heart. We’re building a team that leads with empathy, communicates with clarity, and supports each other every step of the way. If you’re ready to grow your skills in a human-centered environment, we’d love to meet you.What We Do
Our onsite team helps customers through moments that matter-like starting an insurance claim or navigating their policy online. Each call is a chance to offer guidance, reassurance, and real support. And you won’t do it alone-you’ll work alongside a team that’s collaborative, knowledgeable, and always ready to jump in when you need a hand.
What You’ll Do
As a
Customer Service Representative, you’ll be the trusted voice on the other end of the line. Here’s what your day might include:- Helping customers make payments with confidence
- Starting or updating insurance claims
- Walking users through our online self-service tools
- Sending forms for policy changes or updates
- Answering questions about coverage and communications
You'll use platforms like
AS/400, Balto AI, and a variety of web tools to find and share what customers need-clearly and kindly.Who You Are
- A people person who thrives in an in-person, team-driven environment
- Friendly, calm, and composed-even when conversations are tough
- Comfortable with technology and quick to pick up new tools
- Able to multitask without missing a beat
- Bonus: Customer service experience! But if you�ve got the right attitude, we�ll show you the ropes.
Why Join TLCx?
- A tight-knit team that celebrates wins and supports one another
- Training that builds confidence-we�ve got your back from day one
- Real impact-you�ll help people through moments that matter
- An onsite role where you�ll connect with coworkers, not just your keyboard
- This is a Monday-Friday schedule with all major holidays off!
At TLCx, we hire great people who care about people. Whether you’re just getting started or looking for a place to grow, this is a role where you can make a difference-and feel good doing it.
Job Type: Full-time
Pay: From $16.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Education:
- High school or equivalent (Required)
Language:
- Spanish (Required)
Shift availability:
- Day Shift (Required)
Ability to Commute:
- El Paso, TX (Required)
Work Location: In person
Salary
Hourly based
Location
TX , United States El Paso, TX, United States
TX , United States El Paso, TX, United States
