Are you a driven, organized, and people-focused leader ready to take charge of a high-volume Business Development Center? Jaguar Land Rover Orland Park is looking for a
Sales & Service BDC Manager to lead our team in delivering exceptional customer experiences and maximizing appointment opportunities across both sales and service departments.- Manage inbound internet leads and phone inquiries with urgency and professionalism.
- Follow up with all unsold showroom traffic to re-engage potential buyers.
- Schedule and confirm showroom appointments for the sales team.
- Track lead progress and ensure CRM systems are updated accurately.
- Follow up with recent service customers for satisfaction and future service needs.
- Make outbound calls to remind and schedule routine maintenance or open recall appointments.
- Handle inbound service inquiries and convert them into booked appointments.
- Coordinate appointment schedules with the service department to ensure efficiency.
- Supervise and coach BDC representatives to meet and exceed KPIs.
- Collaborate with the sales and service managers to align goals and customer engagement strategies.
- Generate performance reports and recommend process improvements.
- Ensure a high standard of phone etiquette and customer handling.
- Proven experience in an automotive BDC or dealership environment.
- Strong communication, organizational, and customer service skills.
- Prior management or supervisory experience preferred.
- Experience with CRM systems and BDC tools.
- Ability to multitask in a fast-paced, high-demand environment.
- Competitive salary + bonus opportunities based on performance.
- Health, dental, vision, and 401(k) benefits.
- Paid time off and holidays.
- Luxury automotive brand training and development.
- A positive, team-oriented work environment in a state-of-the-art facility.
Take the next step in your automotive career with
Jaguar Land Rover Orland Park.Salary
USD 71,536 - 105,181 /yearly
Yearly based
Location
IL , United States Tinley Park, IL, United States
IL , United States Tinley Park, IL, United States
