Bakery Cake Designer

Additional Considerations (if any):*

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle†and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Bakery Cake Designer

Department: Bakery

FLSA: Non-Exempt

General Function

Responsible for decorating bakery items. You will assist customers with their bakery orders by the telephone and in person at the store. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies* Partnerships

• Growth mindset
  
• Results oriented
  
• Customer focused
  
• Professionalism
  

Reporting Relations

Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Perishables, Store Operations, and Health Wellness Home; Bakery Department Manager

Positions that Report to you: None

Primary Duties and Responsibilities* Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.

• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee�s designated department or elsewhere in the store.
  
• Makes an effort to learn customers� names and to address them by name whenever possible.
  
• Assists customers by: (examples include)
  

+ escorting them to the products they’re looking for

+ securing products that are out of reach

+ loading or unloading heavy items

+ performing other tasks in every way possible to enhance the shopping experience.

• Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
  
• Takes customer orders at Bakery counter.
  
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
  
• Checks orders for the day and sets up a timeline and production schedule.
  
• Decorates bakery items in a timely manner.
  
• Keeps current on new designs and trends.
  
• Ensures department standards are met.
  
• Checks cake orders for details (size, deco pack, icing needs, dates) daily and indicates supply needs.
  
• Orders supplies for decorating area and checks off the order.
  
• Delivers product and sets up wedding cakes on site (outside the store).
  
• Communicates with bakery manager regarding displays, weekly ads and special needs on a daily basis.
  
• Checks product dates, pulls cases for work and lists items to fill or replace.
  
• Develops bakery orders for bakers on a daily basis. (Orders cakes, sizes, etc.)
  
• Tracks daily retail production. Identifies, with co-workers, tasks to be completed.
  
• Operates as a lead worker with part-time or other employees. (Instructs and reviews work).
  
• Participates in employee cross training.
  
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
  
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
  
• Adheres to company policies and individual store guidelines.
  
• Reports to work when scheduled and on time.
  

Secondary Duties and Responsibilities* Wraps all product as necessary.

• Assists in other areas of the store as needed.
  
• Performs other job related duties and special projects as required.
  

Knowledge, Skills, Abilities and Worker Characteristics* Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.

• Ability to do arithmetic calculations involving fractions, decimals, and percentages
  
• Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.
  

Education and Experience

High school or equivalent experience and six months or less of similar or related work experience.

Physical Requirements* Must be physically able to exert up to 100 pounds of force (shared team lifting) occasionally; exert up to 50 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.

• Visual requirements include vision from less than 20 inches and more than 20 feet with or without correction, color vision, depth perception, and field of vision.
  
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
  

Working Conditions

The duties for this position are normally conducted in a store environment. There is significant pressure to meet deadlines and handle multiple priorities. There is exposure to flour dust, noise, cleaning chemicals/solvents, residual fumes and temperature extreme.

Equipment Used to Perform Job

Standard tools and equipment used in a bakery environment including mixers, ovens, turntables, tips, bas, airbrush telephone copy cake machine, intercom system.

Contacts

Has daily contact with the general public taking orders. Has weekly contact with suppliers/vendors.

Are you ready to smile, apply today.