Automotive Service Advisor/Writer

Red Noland INFINITI, a member of the Red Noland Auto Group, is growing. We are currently seeking a dedicated and experienced Automotive Service Advisor to join our team. If you’re looking for a career with the right company and are driven by success, a Red Noland family dealership is the place you want to be! We live by “The Red Noland Way†- “The way you want to be treated, the way you ought to be treated, and then some.â€

Key Duties and Responsibilities:

• Greet all customers promptly and professionally, on the phone or in person
  
• Listen to customer to accurately assess vehicle problem(s); restate same to customer to assure repair satisfaction
  
• Generate repair orders (RO) and schedule repair
  
• Follow up with customer regarding repairs to be completed and associated timeframe; continue to update if changes occur; arrange transportation or loaner
  
• Follow-up with Sales Managers, parts, technician, wash technicians and sub-lets to assure timeliness of repairs and no other issues/concerns
  
• Prepare vehicle for delivery, including final check of items to be repaired; quality check yourself when appropriate
  
• Responsible for writing up, tracking, selling, booking and cashing out customers as well as all internal new and used vehicles
  
• Assist with company events as required (New Owner�s Clinic, new car introductions, etc.)
  
• Maintain professional appearance and work area
  

Material and Equipment Directly Used:

• Microsoft Office Suite
  
• CDK DMS / Dealer Logix
  

Education/Experience Necessary

• High school diploma/G.E.D.
  
• Automotive background/technician background a plus
  

Physical Requirements:

• Ability to be on feet all day
  
• Ability to deal with all weather conditions
  
• Must be able to lift 50+ pounds
  
• Must be able to drive all makes of vehicles (automatic, stick-shift, etc.)
  

Special Qualifications:

• Strong customer service orientation; ability to work with customers and to manage their expectations throughout the repair process
  
• Strong organizational skills: ability to manage multiple customer accounts at the same time, multiple times throughout the day.
  
• Able to keep all paperwork together, communicate in an on-going manner with technicians throughout the repair process and update the customer as required.
  
• Ability to deal with multiple demands with patience, diplomacy and tact with customers and co-workers
  

3 Years or more of Service Advisor/Writer experience is strongly preferred.*

Automotive Service Advisor Benefits:

• Industry Leading Pay Plans
  
• Great Earning Potential
  
• Full Training & Support
  
• Fun Working Environment
  
• Medical Insurance
  
• Dental Insurance
  
• Vision Coverage
  
• Life Insurance
  
• Paid Training
  
• 401k with Discretionary Employer Contribution
  
• Monday - Friday
  

Must pass a background, Driver's License check, and drug screening prior to hire.

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• 401(k)
  
• Dental insurance
  
• Employee assistance program
  
• Employee discount
  
• Flexible spending account
  
• Health insurance
  
• Health savings account
  
• Life insurance
  
• Paid time off
  
• Professional development assistance
  
• Referral program
  
• Vision insurance
  

Ability to Commute:

• Colorado Springs, CO 80905 (Required)
  

Ability to Relocate:

• Colorado Springs, CO 80905: Relocate before starting work (Required)
  

Work Location: In person