At Your Service Agent

Overview:

At Your Service Agents are the central point of contact for guest inquiries and internal communications at Big Sky Resort. Located in the Village Center, this team manages our call center and supports the Front Desk, handling a wide range of responsibilities from guest check-ins to interdepartmental coordination.

Known for being the go-to resource when questions need answers or tasks need completion, At Your Service Agents thrive under pressure, adapt quickly, and take pride in delivering helpful, accurate, and timely service. This role requires a high level of attention to detail, comfort with technology, and the ability to juggle multiple tasks at a faster-than-average pace.

Training will be provided in partnership with our Front Desk team, and you’ll be expected to confidently step into both guest-facing and behind-the-scenes support duties throughout the resort.

Responsibilities:

• Gain a working knowledge of our property management system and other departmental operations
  
• Maintain and organize Lost and Found inventory with efficiency and attention to detail
  
• Operate a variety of office and communication equipment including phones, radios, computers, copiers, and fax machines
  
• Assist with guest check-ins, check-outs, and front desk inquiries as needed
  
• Utilize internal resources to resolve guest questions or concerns quickly and thoroughly
  
• Handle monetary transactions and balance a cash bank at the beginning and end of each shift
  
• Maintain professionalism while communicating with guests, team members, and Managers on Duty (MODs)
  
• Sit or stand for extended periods during an 8-hour shift
  
• Demonstrate discretion while working with sensitive or confidential information
  
• Contribute to a culture of positivity, productivity, and service excellence
  

Qualifications:

• High School Diploma or equivalent
  
• Previous hospitality experience preferred
  
• Proficient with Microsoft Office and comfortable using technology
  
• Strong written and verbal communication skills
  
• Organized and calm under pressure
  
• Friendly, proactive, and solutions-oriented attitude
  
• Ability to lift, push or pull at least 35 pounds
  
• Must be able to work on your feet for at least 8 hours
  
• Must be able to climb stairs multiple times per shift
  

• Discounted vouchers for skiing at Big Sky Resort for friends and family
  
• Discounted ski/snowboard rentals with a free employee lesson
  
• 25%-50% off F&B and Retail at all Boyne outlets
  
• Eligibility for affordable Team Member Housing
  
• Lodging discounts for friends and family
  
• Discounted Lone Mountain Ranch Cross Country Ski Trail Pass
  
• Wellness Days and Eligibility for PTO
  
• Monthly employee events