Assistant Service Manager

Assist the service manager in maintaining accurate, on-time reports and records relative to the service department’s operations, thus resulting in internal and external customer satisfaction and profitability. Help grow service labor sales and control expenses.

• Daily maintenance of time cards, warranty claims, and credits
  
• Opens work orders as directed by the Service Manager and maintain open work orders using equipment, hours, technicians, repair work and any other information needed
  
• Reviews all work orders for accuracy and completeness before submitting to the service manager for final review
  
• Directs incoming service related inquiries and scheduling requests to the service manager
  
• Work with the Service Manager in all aspects of the service department
  
• May fill in for the Service Manager in the Service Manager�s absence
  
• Maintains all filing and records for the service department
  
• Keeps necessary supplies on hand and reorders when needed
  
• Prepares customer invoices and takes payments when presented to the service office
  
• Represents VanWall Equipment with a professional and positive attitude. Strives to protect the dealership image in a positive light while promoting customer loyalty
  
• Reports any internal or external customer complaints to the Service Manager
  
• Consistently strive to improve knowledge and skills in order to stay up-to-date with industry trends
  
• Maintain confidentiality with internal and external information
  
• Be able to submit, track and resolve warranty claims
  
• Must obtain core training through JDU and keep it in good standing by continuing education with a minimum of one Q-Diagnostic class every 5 years
  

• Possess basic knowledge of accounting practices and financial principles relative to the Service Departments
  
• One year or more experience with service writing a plus
  
• Ability to use standard desktop applications such as Microsoft Office, Excel, and Internet Functions
  
• General understanding of mechanical & technical terms
  
• Knowledge of office procedures
  
• Ability to speak effectively one on one and in a group
  
• Familiar with John Deere and competitive products
  
• Maintain a positive attitude, be a team player and provide leadership within the Service Department
  
• Complete all duties as assigned
  
• High School Diploma or equivalent required