Applied Scientist, Customer Experience and Business Trends

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Customer Experience and Business Trends (CXBT) is looking for an Applied Scientist to join their team. CXBT's mission is to create best-in-class AI agents that seamlessly integrate multimodal inputs like speech, images, and video, enabling natural, empathetic, and adaptive interactions. We leverage advanced architectures, cross-modal learning, interpretability, and responsible AI techniques to provide coherent, context-aware responses augmented by real-time knowledge retrieval.

The ideal candidate will have expertise in Large Language Models (LLMs), speech, audio, Natural Language processing (NLP) or multimodal learning to pioneer innovations in data simulation, representation, generation, reasoning, retrieval, and evaluation.

Key job responsibilities

• Build scalable solutions for real-time conversational experiences, including multilingual support, customizable personalities, and conversational turn-taking.
  
• Develop data simulation approaches that mimic real-world speech interactions.
  
• Research and implement novel algorithms and modeling techniques.
  
• Acquire and curate diverse datasets while ensuring user privacy.
  
• Create robust evaluation metrics and test sets to assess language model performance.
  
• Integrate human feedback to improve data selection and model performance.
  
• Innovate in data representation and model training techniques.
  
• Apply responsible AI practices throughout the development process.
  

A day in the life

Our team is dedicated to improving Amazon's products and services through evaluation of the end-to-end customer experience using both internal and external processes and technology. Our mission is to deeply understand our customers' experiences, challenge the status quo, and provide insights that drive innovation to improve that experience. Through our analysis and insights, we inform business decisions that directly impact customer experience as customers of new GenAI and LLM technologies.

About the team

Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings - for almost every business at Amazon - for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).

Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds - including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.

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• 3+ years of building models for business application experience
  
• PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience
  
• Experience programming in Java, C++, Python or related language
  
• Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing
  

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• Experience using Unix/Linux
  
• Experience in professional software development
  

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,000/year in our lowest geographic market up to $223,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.