You'll get a front-row seat to how diverse mid-sized businesses operate, while helping shape both their success and ours. We're building something special here, and we're looking for someone who wants to be part of that story.
As an Account Manager, you’ll be the face of the relationship for your assigned clients. Your job is to understand their business, stay connected, and spot opportunities where we can help - whether that’s supporting growth, reducing risk, or solving pain points.
You don’t need to know how to design a network or migrate a server - you’ll be paired with smart technical teammates who can help with that. You just need to be curious, proactive, organized, and great with people.
- Build and maintain strong relationships with clients
- Learn about their goals, industry, and operations
- Spot opportunities for additional support or services, and bring in technical experts as needed
- Lead regular check-ins and schedule QBRs
- Keep client info up to date in our CRM (notes, contacts, opportunities)
- Collaborate with our technical team to ensure smooth service and happy clients
- 3+ years in account management, client success, or B2B relationship roles
- Experience working with SMBs (any industry - IT, marketing, consulting, etc.)
- Strong communication and listening skills
- Business acumen - able to connect client goals and challenges with relevant service opportunities
- Organized, dependable, and proactive with follow-up
- Comfortable using CRM and productivity tools (Microsoft 365, HubSpot, ConnectWise, etc.)
- Bonus: familiarity with IT, MSPs, or professional services
- Clients know you, trust you, and call you when they need something
- You�re consistently uncovering ways we can help
- Your accounts grow, renew, and refer others
- Internal teams love working with you because you keep things moving
- Competitive base salary + uncapped commission
- Health, dental, vision, and life insurance
- 401(k) with company match
- Paid time off and holidays
- Training and career development support
- Great team culture where people are known, heard, and appreciated
Salary
Yearly based
Location
KY , United States Louisville, KY, United States
KY , United States Louisville, KY, United States
